Frequently Asked Questions (FAQ's)

1. Your safety is our top priority during these challenging times. To ensure a safe and enjoyable experience, we have implemented the following measures:

• Masks are recommended to be worn on the van and during stops to protect both guests and guides.
• Our buses are thoroughly cleaned and sanitized between each tour for your peace of mind.
• If you prefer a more private experience, we offer Private Tours, giving you and your group exclusive access to the van.
• If you have any additional concerns or questions about our COVID-19 safety protocols, please don’t hesitate to reach out to us directly.

The duration of our tours varies depending on the specific tour you choose. Generally, our day tours are around 6-8 hours, considering potential traffic delays when picking up from our Orange County locations. Occasionally, due to heavy traffic, the tour might slightly exceed 8 hours. Evening California brewery tours are typically about 5+/- hours when departing from their designated areas. For precise durations of specific tours, please refer to the tour description page.

At Best Coast Tours, your security and privacy are of utmost importance to us. We want you to feel confident and comfortable while making payments for your tour bookings. To ensure the highest level of data protection, we want to assure you that we do not store any financial information, including credit card details or sensitive payment data.

When you make a payment for your tour, whether through our secure booking system with Stripe or via PayPal, all financial transactions are handled directly by these trusted and reputable third-party payment processors. Your credit card information is encrypted and processed securely through their systems, which adhere to the strictest industry standards for data security.

By not storing any financial information ourselves, we eliminate any potential risks associated with data breaches or unauthorized access. This means that your payment details are handled with the utmost care and confidentiality, giving you peace of mind when booking with Best Coast Tours.

Your trust is vital to us, and we want you to feel confident that your personal and financial information is safe and protected throughout the booking process. If you have any further questions or concerns about our data security measures, please do not hesitate to reach out to us. We are here to ensure your booking experience is not only enjoyable but also secure and worry-free.

For Private Tours: We understand that circumstances can change, and we strive to accommodate your needs. If you need to cancel a Private Tour, we kindly request that you do so at least one week before the scheduled tour date. Cancellations made within one week of the tour will be subject to a cancellation fee. However, if you cancel one week or more in advance, we will be happy to offer you a gift certificate for the full ticket value, or we can reschedule the tour for a later date that suits your schedule better. To initiate a cancellation or rescheduling request for a Private Tour, please contact us directly, and our operators will be available to assist you during our operating hours.

For Single Tickets: If you have booked a single ticket for one of our tours, we require cancellations to be made at least 48 hours before the scheduled tour departure. This policy allows us to better manage our tour capacities and accommodate other guests. Cancellations made within 48 hours of the tour will not be eligible for a refund. However, if you cancel more than 48 hours before the tour, we can issue you a gift certificate for the ticket value, or you may opt to reschedule for an available date that suits your plans. Please remember to reach out to us during our operating hours to initiate a cancellation or rescheduling request for Single Tickets. Voicemail, text message, or email requests for cancellations will not be accepted.

We understand that unexpected situations can arise, and we will do our best to work with you in a fair and accommodating manner. If you have any further questions or require assistance with a cancellation, please don’t hesitate to contact us directly. Your satisfaction and experience with Best Coast Tours are of the utmost importance to us, and we are here to ensure your tour journey is as enjoyable and flexible as possible.

You can make online reservations up to 24 hours before the scheduled departure time for the tour. If the cutoff time has passed, please call (949) 328-4222 to check availability and make a reservation.

While we recommend making a confirmed reservation as soon as your plans are solid, it’s especially important to do so at least 24 hours in advance to guarantee a seat, as our tours tend to sell out quickly.

If you purchased your tickets from a third-party vendor, please make sure to call us for a reservation at least 24 hours in advance to secure your seat. Please note that each party and tour are limited to a maximum of five persons through third-party resellers.

Yes, once you complete your booking online, you will receive a confirmation email from FareHarbor, our online booking partner. This email will contain all the details of your tour(s) and serve as confirmation for your booking. Remember to bring your reservation number and a photo ID to the tour pick-up location.

Absolutely! We take your security very seriously, and when it comes to entering your credit card number, you can rest assured that your information is safe and protected. To ensure the highest level of data security, we have partnered with trusted and reputable payment processors, including Stripe and PayPal.

Stripe: When you make a payment online using your credit card, our secure booking system processes the transaction through Stripe, a leading and reliable payment platform. Stripe employs the latest encryption techniques and adheres to industry best practices to safeguard your financial information. Your credit card details are encrypted during transmission, ensuring that they remain confidential and protected from unauthorized access.

PayPal: If you prefer to make payments through PayPal, you can do so confidently. PayPal is known for its stringent security measures and encryption protocols, ensuring that your sensitive financial data is kept safe and secure during transactions.

We understand the importance of data privacy and take all necessary precautions to ensure that your credit card information is handled with the utmost care. Our commitment to using trusted and secure payment processors demonstrates our dedication to providing a safe and reliable booking experience for our valued customers.

If you have any additional questions or concerns about the security of your credit card information, please feel free to reach out to us. Your trust is paramount, and we are here to address any inquiries and provide you with the peace of mind you deserve when booking with us.

We highly value your privacy, and any information you provide, including your email address, is used solely for the purpose of processing your reservation, sending confirmation, and following up on your booking. We never sell or use your personal information for any other purposes.

Absolutely! Our tours are guided by knowledgeable and entertaining local guides. Sit back, relax, and enjoy the journey as they share their insights and stories.

For the safety of young passengers, children under the age of nine or weighing less than 40 pounds must be secured in a car seat or booster seat. California law strictly enforces this requirement, and we ask that you comply. If needed, Best Coast Tours can provide car seats or booster seats for your loved ones, although we recommend customers to provide their own if possible.

We suggest dressing comfortably for our tours, and if there are any walking or hiking portions, wearing appropriate footwear like walking or hiking shoes is advisable. Southern California weather is generally mild, and it can be warm to hot in the summer months, so sunglasses and light clothing are recommended. Don’t forget to bring a jacket and hat for cooler moments, especially on our whale watching tours. Sunblock and water are highly encouraged to stay hydrated and protected from the sun.

If you need to make changes or updates to your existing reservation, please don’t hesitate to contact us at (949) 328-4222 or email us at [email protected].

Certainly! If you wish to buy a ticket for a friend or family member who will not be traveling with you, they can make their purchase online through our website or call our reservations at 949-328-4222. Alternatively, consider giving them the gift of a travel experience with our travel gift certificates, available for purchase online or by calling our reservations.

Yes, we do operate tours even in the rain, unless road conditions or closures pose safety concerns. Our modern motor vans are well-equipped with windshield wipers, defog systems, and other necessary features to handle varying weather conditions. Rest assured that our vans meet or exceed all governmental operating requirements for your safety and comfort.