Best Coast Tours - Discover California's Best Destinations

Question 1

What if I purchased my tickets from a Third-Party Booking Vendors?

Accepted Answer

If you purchased your tickets through a third-party vendor , please contact us as soon as possible to confirm your reservation. Availability is limited, and we recommend securing your spot at least 24 hours in advance whenever possible. Please note that third-party resellers may impose their own booking limitations , and group sizes may be restricted based on their policies. If you are booking for a group larger than five, we encourage you to book directly with us for the best availability and flexibility.

Question 2

Do you use my personal information?

Accepted Answer

We highly value your privacy, and any information you provide, including your email address, is used solely for the purpose of processing your reservation, sending confirmation, and following up on your booking. We never sell or use your personal information for any other purposes.

Question 3

What is the cutoff time for making an online reservation?

Accepted Answer

You can make online reservations up to 24 hours before the scheduled departure time for the tour. If the cutoff time has passed, please call (949) 328-4222 to check availability and make a reservation.

Question 4

Do I receive a confirmation?

Accepted Answer

Yes, once you complete your booking online, you will receive a confirmation email from us, our online booking partner. This email will contain all the details of your tour(s) and serve as confirmation for your booking. Remember to bring your reservation number and a photo ID to the tour pick-up location.

Question 5

Is it secure to enter my credit card number?

Accepted Answer

Absolutely! We take your security very seriously, and when it comes to entering your credit card number, you can rest assured that your information is safe and protected. To ensure the highest level of data security, we have partnered with trusted and reputable payment processors, including Stripe and PayPal. Stripe: When you make a payment online using your credit card, our secure booking system processes the transaction through Stripe, a leading and reliable payment platform. Stripe employs the latest encryption techniques and adheres to industry best practices to safeguard your financial information. Your credit card details are encrypted during transmission, ensuring that they remain confidential and protected from unauthorized access. PayPal: If you prefer to make payments through PayPal, you can do so confidently. PayPal is known for its stringent security measures and encryption protocols, ensuring that your sensitive financial data is kept safe and secure during transactions. We understand the importance of data privacy and take all necessary precautions to ensure that your credit card information is handled with the utmost care. Our commitment to using trusted and secure payment processors demonstrates our dedication to providing a safe and reliable booking experience for our valued customers. If you have any additional questions or concerns about the security of your credit card information, please feel free to reach out to us. Your trust is paramount, and we are here to address any inquiries and provide you with the peace of mind you deserve when booking with us.

Question 6

Do we have a guide?

Accepted Answer

Absolutely! Our tours are guided by knowledgeable and entertaining local guides. Sit back, relax, and enjoy the journey as they share their insights and stories.

Question 7

Do I need a booster or car seat for my child?

Accepted Answer

For the safety of young passengers, children under the age of nine or weighing less than 40 pounds must be secured in a car seat or booster seat. California law strictly enforces this requirement, and we ask that you comply. If needed, Best Coast Tours can provide car seats or booster seats for your loved ones, although we recommend customers to provide their own if possible.

Question 8

What do I wear and what should I bring for a tour?

Accepted Answer

We suggest dressing comfortably for our tours, and if there are any walking or hiking portions, wearing appropriate footwear like walking or hiking shoes is advisable. Southern California weather is generally mild, and it can be warm to hot in the summer months, so sunglasses and light clothing are recommended. Don’t forget to bring a jacket and hat for cooler moments, especially on our whale watching tours. Sunblock and water are highly encouraged to stay hydrated and protected from the sun.

Question 9

If I need to make changes or updates?

Accepted Answer

If you need to make changes or updates to your existing reservation, please don’t hesitate to contact us at (949) 328-4222 or email us at info@bestcoasttours.com .

Question 10

Can I purchase a ticket for a friend or family member? Do you sell gift certificates?

Accepted Answer

Certainly! If you wish to buy a ticket for a friend or family member who will not be traveling with you, they can make their purchase online through our website or call our reservations at 949-328-4222. Alternatively, consider giving them the gift of a travel experience with our travel gift certificates, available for purchase online or by calling our reservations.

Question 11

Does Best Coast Tours operate a tour if it rains?

Accepted Answer

Yes, we do operate tours even in the rain, unless road conditions or closures pose safety concerns. Our modern motor vans are well-equipped with windshield wipers, defog systems, and other necessary features to handle varying weather conditions. Rest assured that our vans meet or exceed all governmental operating requirements for your safety and comfort.

Question 12

How far in advance must we reserve?

Accepted Answer

While we recommend making a confirmed reservation as soon as your plans are solid, it’s especially important to do so at least 24 hours in advance to guarantee a seat, as our tours tend to sell out quickly.

Question 13

What is the cancellation policy?

Accepted Answer

Single Tickets Cancellations must be made at least 48 hours before the scheduled departure. Cancellations within 48 hours are non-refundable. Private Tours Cancellations 10+ days before the tour: Full refund of the deposit. Cancellations 7–9 days before the tour: Choose between: A 50% refund of the deposit OR A gift certificate for the full deposit value , valid for future bookings. Cancellations within 7 days of the tour: No refund, but you may reschedule once for free if requested at least 48 hours in advance. Additional reschedules may incur a fee. Cancellations within 72 hours of the tour: No refunds or rescheduling. Corporate Adventures & Large Group Tours (15+ guests) Cancellations 15+ days before the tour: Deposit refunded in full. No cancellations or refunds within 15 days of the scheduled tour date. We understand that unexpected situations can arise, and we will do our best to work with you in a fair and accommodating manner. If you have any further questions or require assistance with a cancellation, please refer to our Terms and Conditions, or don’t hesitate to contact us directly. Your satisfaction and experience with Best Coast Tours are of the utmost importance to us, and we are here to ensure your tour journey is as enjoyable and flexible as possible.

Question 14

Where do we pay, and what do you accept?

Accepted Answer

At Best Coast Tours, your security and privacy are of utmost importance to us. We want you to feel confident and comfortable while making payments for your tour bookings. To ensure the highest level of data protection, we want to assure you that we do not store any financial information, including credit card details or sensitive payment data. When you make a payment for your tour, whether through our secure booking system with Stripe or via PayPal, all financial transactions are handled directly by these trusted and reputable third-party payment processors. Your credit card information is encrypted and processed securely through their systems, which adhere to the strictest industry standards for data security. By not storing any financial information ourselves, we eliminate any potential risks associated with data breaches or unauthorized access. This means that your payment details are handled with the utmost care and confidentiality, giving you peace of mind when booking with Best Coast Tours. Your trust is vital to us, and we want you to feel confident that your personal and financial information is safe and protected throughout the booking process. If you have any further questions or concerns about our data security measures, please do not hesitate to reach out to us. We are here to ensure your booking experience is not only enjoyable but also secure and worry-free.

Question 15

How long is the tour?

Accepted Answer

The duration of our tours varies depending on the specific tour you choose. Generally, our day tours are around 6-8 hours, considering potential traffic delays when picking up from our Orange County locations. Occasionally, due to heavy traffic, the tour might slightly exceed 8 hours. California brewery tours are typically about 5+/- hours when departing from their designated areas. For precise durations of specific tours, please refer to the tour description page.

Question 16

Can you pick up from my hotel/location?

Accepted Answer

Absolutely! We offer complimentary pick-up service from hundreds of hotels throughout Southern California. To arrange your pick-up, simply contact us at 949.328.4222 or email info@bestcoasttours.com with your pickup location details.

Question 17

Why should I choose Best Coast Tours?

Accepted Answer

At Best Coast Tours, we take pride in being locals with a deep connection to the area. Our guides have spent their entire lives exploring Southern California’s wonders and are excited to share their favorite sites with you. Our brand new air-conditioned enclosed vans ensure a comfortable journey as you soak in the beauty of Southern California. Our tours are not only informative and fun but also create a social atmosphere, allowing you to interact with our guides and get all your questions answered.

FAQS

FAQS